Refund & Return Policy

1. Overview

This Refund and Return Policy applies to purchases made through AthleteBrandCo. (“ABC,” “we,” “our,” or “us”). By placing an order, joining a membership, participating in a drop, or using our platform, you agree to this policy.

2. Return Window

Eligible physical products may be returned within 14 days of delivery, unless otherwise stated on the product page.

To be eligible for return, the item must be:

• Unused, unopened, and in its original packaging;
• In the same condition as received;
• Accompanied by proof of purchase or order number;
• Approved by our support team before being shipped back.

Returns sent without approval may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened food products, snacks, sauces, beverages, or consumables;
• Limited-edition drops marked as final sale;
• Customized, personalized, signed, or athlete-specific items;
• Trading cards, collectible cards, digital cards, QR unlocks, rewards, or digital experiences;
• Gift cards, downloadable items, or digital products;
• Items damaged after delivery due to misuse, mishandling, or storage issues;
• Items purchased through third-party retailers unless their return policy allows it.

4. Damaged, Defective, Or Incorrect Orders

If your order arrives damaged, defective, missing items, or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Photos of the product, packaging, shipping box, and label;
• Your preferred resolution.

If approved, we may offer a replacement, store credit, refund, or another reasonable solution at our discretion.

5. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund is approved or denied.

If approved:

• Refunds will be issued to the original payment method when possible;
• Processing times may vary depending on your bank or payment provider;
• Original shipping charges may be non-refundable unless the return is due to our error;
• Partial refunds may be issued for items returned incomplete, damaged, or not in original condition.

6. Exchanges

Exchanges may be available for eligible products if inventory is available. Because many drops are limited, replacements may not always be possible.

If an exchange is not available, we may offer store credit, a comparable replacement, or refund where appropriate.

7. VIP Memberships & Subscriptions

VIP memberships, subscriptions, and recurring access plans may be canceled according to the terms shown at checkout or inside your account dashboard.

• Canceling a membership stops future billing but does not automatically refund past charges.
• Membership fees are generally non-refundable once the billing period begins.
• If you believe you were billed in error, contact us within 7 days of the charge.
• VIP benefits, early access, points boosts, and exclusive access may end when your membership expires or is canceled.

8. Rewards, Points, QR Codes & Digital Items

Rewards, points, QR codes, digital cards, unlockable experiences, leaderboard status, badges, discounts, and promotional credits are not cash and are generally non-refundable.

• Points and rewards have no cash value unless expressly stated.
• Digital rewards may not be transferred, exchanged, or redeemed for cash.
• Fraudulent scans, duplicate claims, abuse, bots, or manipulation may result in cancellation of rewards.
• If a physical product is refunded, associated points or rewards may be removed from your account.

9. Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error, a verified defective item, or an approved damaged shipment claim.

We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

10. Chargebacks & Payment Disputes

Please contact us before filing a payment dispute so we can try to resolve the issue quickly.

We reserve the right to suspend accounts, memberships, rewards, affiliate status, or access to platform features when a chargeback or payment dispute is opened.

11. How To Start A Return Or Refund Request

To request help with a return, refund, damaged order, or billing issue, contact us using the information below.