AthleteBrandCo. Help Center
Frequently Asked Questions
Learn how AthleteBrandCo. works for athletes, fans, Launch Partners, agents, vendors, professionals, creators, and brands — from athlete products and NIL opportunities to memberships, referrals, rewards, preorders, and support.
General
What is AthleteBrandCo.?
AthleteBrandCo. is an athlete commerce and NIL platform
built around merchandise, sponsorships, and marketplace
revenue. ABC helps athletes build commercial brands while
connecting them with fans, Launch Partners, creators,
vendors, professionals, and business opportunities.
What can I do on AthleteBrandCo.?
Depending on your role, you may be able to:
- Discover athlete brands and products.
- Join an athlete's Circle.
- Purchase or preorder athlete products.
- Participate in referrals and promotions.
- Submit NIL and commercial opportunities.
- Connect athletes with vendors and professionals.
- Manage athlete, agent, vendor, professional, or partner activity through a dedicated Command Center.
Is AthleteBrandCo. only for college athletes?
No. ABC may work with college athletes, professional
athletes, former athletes, coaches, creators, and other
sports personalities depending on the opportunity,
applicable rights, and compliance requirements.
Is AthleteBrandCo. affiliated with schools, teams, conferences, or leagues?
Unless specifically stated in writing, AthleteBrandCo. is
not officially affiliated with, sponsored by, licensed by,
or endorsed by any school, team, conference, league, or
governing body. School and team names may be used
descriptively to identify an athlete's affiliation.
Drops & Products
What is an athlete drop?
An athlete drop is a product or collection released around
an athlete's personal brand. Drops may include food and
beverage products, apparel, collectibles, bundles,
digital experiences, or other athlete-branded merchandise.
Are athlete drops limited?
Some drops are produced in limited quantities or offered
during a specific preorder period. A product may sell out
or be discontinued, while successful products may later
return or become part of an athlete's ongoing product line.
Are all products manufactured by AthleteBrandCo.?
Not necessarily. ABC may work with approved manufacturers,
food producers, vendors, fulfillment partners, and other
third parties to develop, produce, package, and fulfill
athlete-branded products.
Will product images always match the final product exactly?
Product photographs and mockups are intended to represent
the product as accurately as practical. Final packaging,
labels, colors, sizing, ingredients, product appearance,
or other details may vary from early promotional images or
pre-production mockups.
Memberships & Accounts
Do I need an account to use AthleteBrandCo.?
You can browse much of AthleteBrandCo. without an account.
Certain features — including memberships, referrals,
rewards, Command Centers, account history, and some
athlete-specific experiences — require you to sign in.
What happens after I log in?
Registered users may be directed to the Command Center or
account area associated with their role. AthleteBrandCo.
uses separate experiences for athletes, agents, Launch
Partners, vendors, professionals, and internal platform
roles.
Where do I manage my membership?
Eligible members can manage membership and account
information from their Command Center or membership
account area after signing in.
Can I cancel a recurring membership?
Yes. Recurring memberships can be canceled so that future
renewal charges stop. Cancellation generally does not
retroactively refund a membership period that has already
begun unless required by law or specifically provided by
the applicable offer or refund policy.
What is a Command Center?
A Command Center is the personalized dashboard for your
role on AthleteBrandCo. Depending on the account type, it
may provide access to memberships, referrals, orders,
opportunities, athlete activity, applications, rewards,
account tools, or other role-specific features.
Launch Partners
What is a Launch Partner?
A Launch Partner joins an athlete's Circle and becomes part
of that athlete's growing brand community. Depending on
the athlete and membership, Launch Partners may receive
access to products, updates, referrals, rewards, digital
experiences, giveaways, and other Circle benefits.
Do Launch Partners join AthleteBrandCo. or a specific athlete?
The experience is athlete-centered. A Launch Partner can
join a specific athlete's Circle, and each athlete may
offer different products, content, rewards, campaigns,
and experiences.
Can I join more than one athlete Circle?
Yes, when multiple athlete Circles are available. Each
Circle is separate and may have its own membership,
benefits, product releases, promotions, and activities.
What can I access from the Launch Partner Command Center?
Available features may include your Circle membership,
Referral Center, giveaways, orders, account profile, and
support. Additional athlete-specific features may be added
as the platform evolves.
Is becoming a Launch Partner an investment?
No. A Launch Partner membership is not an investment in
AthleteBrandCo. or an athlete and does not provide equity,
securities, ownership rights, guaranteed income, or a
guaranteed financial return.
Rewards & Digital Collectibles
How do QR rewards work?
Certain products or campaigns may include QR codes that
connect customers to digital experiences. Depending on
the promotion, scanning a code may unlock rewards,
content, digital cards, badges, offers, entries, or other
athlete-specific experiences.
Do points, badges, or digital cards have cash value?
Unless a specific promotion expressly states otherwise,
points, badges, digital cards, QR unlocks, and similar
platform rewards have no cash value and are intended for
engagement, access, recognition, or promotional purposes.
Can rewards expire?
Yes. Promotions, rewards, points, codes, entries, and
digital experiences may have expiration dates, eligibility
requirements, quantity limits, or other campaign-specific
rules.
For Athletes
How can an athlete apply?
Athletes can submit an application through the Athletes
area of AthleteBrandCo. Applications may request
information such as the athlete's sport, school or team,
position, social accounts, contact information, and other
brand-related details.
Does applying guarantee acceptance or a product?
No. Athlete applications are reviewed based on factors
including brand fit, audience, product potential,
commercial opportunities, operational capacity, and
applicable compliance requirements.
What can an athlete build through ABC?
Depending on the relationship and opportunity, ABC may
help an athlete develop branded products, merchandise,
sponsorship opportunities, fan communities, referral
programs, campaigns, content, and other commercial
opportunities.
Who owns an athlete's NIL?
Athletes retain their NIL rights except to the extent they
grant specific rights under a written agreement. ABC's
right to use an athlete's name, image, likeness,
signature, or other protected material is governed by the
applicable agreement.
Does ABC guarantee sponsorships, sales, or income?
No. ABC may create, facilitate, promote, or manage
commercial opportunities, but athlete sales, sponsorships,
campaign results, and income are not guaranteed.
For Agents
Can agents use AthleteBrandCo.?
Yes. ABC supports agent accounts so authorized
representatives can participate in the platform and help
manage relevant activity involving their athletes.
What is the Agent Command Center?
The Agent Command Center is the role-specific dashboard
for agents. Available tools may include athlete-related
opportunities, deal activity, account tools, and other
features made available to authorized representatives.
Does an agent account give access to every athlete?
No. Access to athlete-specific information or actions
should depend on the agent's authorized relationship with
that athlete and the permissions available through the
platform.
For Vendors
What is an AthleteBrandCo. vendor?
Vendors are businesses that may provide products,
manufacturing, services, fulfillment, retail support,
campaign resources, or other capabilities that can support
athlete brands and commercial opportunities.
How do I become a vendor?
Start by submitting a Vendor Application. ABC reviews the
business, capabilities, product or service fit, and other
relevant information before determining whether to move
forward.
What can vendors submit?
Vendors may be able to submit product concepts, campaign
ideas, sponsorships, retail offers, services, or other
commercial opportunities for consideration.
What is the Vendor Command Center?
The Vendor Command Center is the vendor's role-specific
dashboard for accessing available vendor tools,
opportunities, account information, and platform
workflows.
Does joining the Vendor Program guarantee an athlete deal?
No. Athlete participation, deal acceptance, and campaign
results are never guaranteed. Opportunities must be
evaluated based on fit, terms, athlete interest,
availability, and applicable requirements.
For Professionals
Who can join the Professional network?
The Professional network is designed for qualified
professionals and service providers who may be relevant to
athletes and sports businesses, including areas such as
legal, accounting, financial, marketing, branding, and
other professional services.
What is the Professional Directory?
The directory helps users discover participating
professionals and learn about the services they provide.
Availability, visibility, and profile features may depend
on the professional's membership level and approval
status.
Does being listed mean ABC endorses a professional?
No. A directory listing or platform membership should not
be interpreted as a guarantee, certification, or
endorsement of a professional's services. Users should
independently evaluate any professional before engaging
them.
What is the Professional Command Center?
The Professional Command Center provides participating
professionals with access to their role-specific account
tools and platform features.
Opportunities & NIL Deals
How can a business submit an opportunity?
Businesses and other qualified parties can submit
commercial opportunities through AthleteBrandCo.'s
opportunity submission process. ABC can then review the
proposal and determine whether it may be appropriate for
one or more athletes.
What kinds of opportunities can be submitted?
Opportunities may include sponsorships, endorsements,
appearances, content campaigns, product collaborations,
licensing, retail promotions, affiliate campaigns, and
other legitimate athlete-brand partnerships.
Does submitting an opportunity guarantee athlete participation?
No. Submission does not guarantee review, acceptance, or
participation by any particular athlete. Athletes and
their authorized representatives retain the ability to
evaluate opportunities and decide whether to proceed.
How does NIL compliance work?
NIL requirements can vary depending on the athlete,
institution, jurisdiction, governing rules, and type of
opportunity. AthleteBrandCo. may support compliance
workflows, but each transaction remains subject to the
rules and requirements applicable to the athlete and the
particular deal.
Creators & Referrals
How does the AthleteBrandCo. referral program work?
Eligible users can receive tracked referral links or other
approved tracking methods. When a qualifying purchase is
attributed to the referral, a commission may be recorded
according to the applicable referral program terms.
Who can participate in referrals?
Referral functionality may be available to creators,
affiliates, Launch Partners, and other eligible members
depending on their account and the current program rules.
Where can I see my referrals and commissions?
Eligible users can access the Referral Center through
their account or Command Center to obtain referral links
and review available referral and commission information.
When are commissions paid?
Payout timing may depend on applicable program terms,
minimum payout requirements, completed transactions,
refund or chargeback periods, fraud review, and other
eligibility requirements.
Do creators and affiliates need to disclose their relationship with ABC?
Yes. Anyone promoting products through an affiliate,
referral, sponsored, or other compensated relationship
should make appropriate disclosures as required by
applicable advertising rules and platform policies.
Cookbook & Giveaways
What is The Official Unofficial SEC Tailgaters Cookbook?
The Official Unofficial SEC Tailgaters Cookbook is an
AthleteBrandCo. digital cookbook built around tailgating,
game-day food, rivalry recipes, sweet victories, and
tailgating ideas.
Is the cookbook an official SEC publication?
No. The title intentionally uses "Official Unofficial."
Unless expressly stated otherwise, the cookbook is not
produced, sponsored, licensed, approved, or endorsed by
the Southeastern Conference, its member institutions, or
their athletic programs.
Is the cookbook digital or physical?
The current AthleteBrandCo. cookbook is being sold as a
digital product. Delivery information will be provided to
purchasers according to the product's release and
fulfillment terms.
How does the cookbook drawing work?
A qualifying cookbook preorder may include entry into the
promotional drawing for a four-pack of participating
athletes' condiments. The number of entries and other
eligibility requirements are governed by the official
promotion rules presented with the offer.
Does buying something guarantee that I will win a giveaway?
No. A qualifying purchase or entry does not guarantee a
prize. Giveaways, drawings, contests, and promotions are
subject to their applicable official rules, eligibility
requirements, entry periods, and prize terms.
Orders, Preorders & Shipping
What is a preorder?
A preorder allows you to purchase a product before its
normal fulfillment or release date. Preorder products may
require additional production time before they are
shipped or digitally delivered.
Am I charged when I place a preorder?
Unless the product page states otherwise, payment may be
collected when the preorder is placed rather than when
the product is later fulfilled.
When will my preorder ship?
Estimated fulfillment timing depends on the specific
product or drop. Because preorder items may still be in
production, they can take longer to fulfill than
in-stock merchandise. Any available timing information
will be provided with the applicable product or order
updates.
How long do regular orders take to process?
In-stock orders generally begin processing after payment
is confirmed. Actual processing and delivery times can
vary based on the product, vendor, destination,
fulfillment partner, carrier, and order volume.
Can I return food or consumable products?
Opened food, beverage, sauce, snack, or other consumable
products generally cannot be returned for health and
safety reasons. Any applicable return or replacement
rights remain subject to the site's current refund and
return policies.
What if my order arrives damaged or incorrect?
Contact AthleteBrandCo. support as soon as possible and
provide your order number along with photographs of the
product, packaging, shipping box, and shipping label when
applicable. This helps the team evaluate the issue and
determine the appropriate next step.
Where can I view my orders?
Signed-in customers can access available order history,
downloads, shipping information, and account details from
the Orders or account area associated with their
AthleteBrandCo. account.
Support
How do I contact AthleteBrandCo.?
Visit the
Contact page
to send a message to the AthleteBrandCo. team.
What information should I include when contacting support?
Include enough information for the team to identify the
issue. For an order, include the order number. For an
account issue, use the email associated with the account.
For an athlete, vendor, professional, or opportunity
question, include the relevant application or opportunity
details.
How quickly will I receive a response?
Response times can vary depending on message volume and
the type of request. The team will respond as soon as
practical during normal business operations.
Still need help?
Visit our Contact page and include your order number, account
email, application information, or other relevant details so
our team can assist you more efficiently.
Didn't Find Your Answer?
Send us a message and the appropriate AthleteBrandCo. team member can follow up.